A highly skilled and motivated engineer with over 10 years of experience, seeking a challenging position that allows me to leverage my expertise as a full stack web developer. I hope to contribute to an innovative and dynamic team focused on delivering the best experience for our clients, all while cultivating a culture that makes the team excited about the people they work with and the projects we work on.
Experience
November 2013 - Present
██████████
█████, ██
Staff Software Engineer
Led a billing migration project across ███████ entire client ecosystem, collaborating with support and clients directly with very complex billing scenarios. Worked with cross-functional teams to ensure a smooth and successful transition.
Prioritized quality and customer experience above all else, consistently delivering high-quality software solutions based on interviews/research and actual client expectations to enhance overall user satisfaction.
Encouraged a collaborative environment where knowledge sharing was prioritized, resulting in improved coding practices, code reviews, and continuous learning.
Serve on the escalation engineering rotations, responsible for promptly addressing critical bugs and resolving complex customer issues, ensuring support and customer satisfaction.
Developed a custom report builder to address client requests and improve customer retention. This enhanced data accessibility and empowered customer support with the ability to extract valuable insights from ██████ on behalf of clients.
April 2012 - November 2013
█████ Inc.
█████, ██
Commercial Software Developer II
Software developer internship (April 2012 - July 2012), before accepting FT position.
Created a C# program to extract information for each ODBC connection in Hyperion.
DB Management and conversion of thousands of BI queries & jobs to avoid downtime during a major software transition.
October 2002 - July 2012
███████
█████, ██
Customer Service Representative / Quality Assurance / Reporting Analyst
Education
May 2013
█████ █████ University
█████, ██
Bachelor of Science, Computer Science
Skills and personal attributes
Languages: PHP, JavaScript, HTML, CSS
Version Control: Git, SVN
Database: MySQL, Microsoft SQL Server, Periscope DWH, DataBricks DWH
Strong problem-solving skills with a creative and analytical mindset.
Excellent written and verbal communication skills, facilitating clear and effective team collaboration.
Self-motivated and adept at working independently while managing multiple tasks.